FAQs
Q: What payment methods do you accept?
A: We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, etc.
Q: How long does it take to receive my custom wooden sign?
A: The production time for our custom wooden signs depends on the complexity of the design, the size of the sign, and our current workload. Typically, it takes around 3-4 weeks from the time of order placement to completion.
Q: Can I request a rush order for a custom sign?
A: Yes, we understand that sometimes you may need a sign urgently. We offer rush order services for an additional fee. Please contact us directly to discuss your specific requirements, and we'll do our best to accommodate your request and provide an estimated timeline.
Q: Do you ship your wooden signs?
A: Yes, we offer shipping services for our signs. We carefully package each sign to ensure its safe arrival. Shipping costs will depend on the size and weight of the sign, as well as the shipping destination. You'll receive a shipping quote upon checkout and we'll provide tracking information once your sign is on its way.
Q: Can I return or exchange a custom wooden sign?
A: Since our signs are custom-made to your specifications, we do not accept returns or exchanges. We take great care to ensure the quality of our products and provide you with design proofs for approval before production to minimize any issues.
Q: Can you create custom designs or use my logo for the sign?
A: Yes, we can create custom designs based on your specific requirements, including incorporating your logo or artwork. Please provide us with the necessary details, such as high-quality image files or design specifications, and we'll work with you to bring your vision to life.
Q: Do you offer bulk discounts for large orders?
A: Yes, we offer bulk discounts for larger orders. If you're interested in placing a bulk order, please contact us directly with the details of your request, including the quantity and specifications of the signs you require. We'll be happy to provide you with a customized quote based on your specific needs.
Q: Can I request additional customization, such as specific fonts or finishes?
A: Absolutely! We understand that every customer has unique preferences. You can specify the desired font, finish, or any other additional customization details when placing your order. We'll take your preferences into account during the design and production process to ensure your sign meets your expectations.